Build
Understands Existing setup or analyze need for new.Identify and define the human resource requirement along with their responsibilities.Staff the various functions, i.e talent acquisition/talent engagement.Policy, processes and procedure manuals, SLA management, record and versioning management , PMS etc. Quality Management system and Quality audits.
Operate
Define the banding system for organisation Define the competency map, PMS and succession plan.Employee attrition and Retention management. Collect feedback from internal customers, process improvement and customization. Handholding , monitoring , training and taking feedback from the team.Transfer
Transition plan and knowledge transfer: People Process Documents Begin transition process with key stake holders (development) in a 75-25 fashion. Handover operations 100% Periodic Status check for designated time.